For shipping outside the country of purchase, either pay the return shipping cost or receive a 50% refund of the item’s purchase price. If the product was damaged, we may not be able to provide full refund. The returned product must be in undamaged, sellable condition. If your HAVIT product isn’t working properly, contact our world-class, friendly tech support team for quick and easy solutions. Please contact us to tell us about the issue. With our extended warranty, return any undamaged HAVIT product within 12 months of purchase for a replacement of the product. 12-month extended warranty for quality-related issues Refund will be made within 7 business days. Return any undamaged HAVIT product within 30 days of delivery to receive a full refund for ANY reason! For customers, please fill in the form at this page for Amazon customers, please contact us. For Purchases Made From or any of our Amazon stores No questions asked 30-day money-back guarantee